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Support
For many years we have been helping companies solve computer software issues.  As a result, we have programs, hardware and web sites that we like better than others.  The support listed below and on the linked pages are designed to help you solve common problems or point you to our favorite sources for answers to the questions we my have.  We welcome your suggestions or corrections. Thanks for visiting our site and we hope it is of benefit to you and your company.
GoldMine
GoldMine is a contact management program designed to maintain and track key information needed to keep and maintain customers and prospects.
Mail Merge vs. E-Mail Merge Pt. 1 This documentation includes information on the difference between mail merge using MS Word and e-mail merge using GoldMine's e-mail system
Mail Merge vs. E-Mail Merge Pt. 2 This documentation includes information on the difference between mail merge using MS Word and e-mail merge using GoldMine's e-mail system
GoldMine Support Documents This page includes a complete listing of all the GoldMine support documents. descriptions and links to the document.
Why use GoldMine or any other CRM Contact Management or CRM Software, what should I look for and why?
Microsoft Excel
Excel is the most flexible program that Microsoft has produced.  There are many things that can be done from data conversion to typical spreadsheets to programming to presentations to interactive data entry.

Some useful tools

 We use Microsoft Excel and here are a few reasons why:
Outlook Express
How to attach documents to an e-mail A detailed description with pictures on how to attach a document to an e-mail created in Microsoft Outlook Express
How to set up your e-mail A detailed description of how to set up your e-mail in Outlook Express so you can send and receive your mail

General Windows

File Management Part 1 The most important computer management issue you need to know to make your computer easy to use.
File Management Part 2 The most important computer management issue you need to know to make your computer easy to use.
Restart vs. Shutdown When should you restart the computer and what is the difference?
How to learn to use the computer What is the best way to learn how to use my new computer?
To click or Double Click When to Single Click or Double Click?
Paint Shop Pro

Control the size of your pictures

 You can reduce the file size of your pictures and keep the actual size the same
Microsoft Front Page
Front Page is a user friendly program used to create web pages or web sites (group of pages)
Web development thoughts You have probably thought, if you haven't already, that I can create a web page, it can't be that hard.
 
Microsoft Word
Microsoft Word is the most popular word processing program on the market.  We attempt to touch on a few of the most common questions we are asked.

Let's talk about bullets

 To make your document look as professional as possible, you will want to add some unique characters or bullets to make you points stand out.
Microsoft Access
Access is a relational database that can be used to store and retrieve information in an organized and formatted manor. When you click on the link below, you will be take directly to their site.
Programming support This link will take you to Allen Browne's database site.  This site is a great resource and has links to very good newsgroups in the first paragraph.
Programming support 2 Another ok resource if the one above does not solve your issue.
Programming support 3 A third resource - Microsoft's product support page for Access 2000.  From here you can go to support for other versions.

QuickBooks

QuickBooks has broken out of their single product phase and now has many versions of the same product.  As in the past, QuickBooks works and is a fine program.
Excellent support from QuickBooks If you like phone support for your software, QuickBooks has a very good support program.  Their people are knowledgeable and generally talk normal.  Click on the link, then go to the Help & Support tab.  Now click on the Support Plan Options button.  The Ultimate Support Plan is the best.
Don't do your own payroll It is not worth it.  Hire a payroll service to do your payroll.  They will pay you and your employees, pay all the taxes, assume all the liability and let you run your business.  Click the link and you will be taken to a form where you can fill in the information and we will have the payroll service we use, contact you.

Internet Explorer

Keep the bad buys out of your computer

 For years I have talked to medium to large companies about their firewalls (computer protection to stop people from the internet from getting inside your computer or network). 
E-Bay - what you want to know I have had a few customers ask me about E-Bay this month, how to sign up and how to list an item. 

General Computer Issues

Free Antivirus Scan If you have Norton, McAfee or no antivirus software, you can click on the link and you will be taken to the Trend Micro web site.  At this point, you can set it to scan your computer for viruses.
When to turn off your computer Should I turn off my computer every time I stop using it?
Left mouse button or right mouse button? When do I use the left button vs. right button on my mouse?
Control the print size on your monitor How do I change my screen settings so the information is larger - or smaller?
Wireless Network at home or office The other day one of my customers wanted to add a second computer and connect the second computer to their Charter Cable access to the internet.